





Frequently Asked Questions
š When will my order arrive?
We offer free worldwide shipping. Orders are processed in 1ā3 business days. Delivery times range from 6 to 20 business days, depending on your location.
- USA:Ā 6 to 10 business days
-Ā UK:Ā 7 to 12 business days
-Ā Australia:Ā 7 to 12 business days
-Ā Canada:Ā 8 to 14 business days
-Ā Europe:Ā 7-14 business days
-Ā Rest of world: 10-20 business days
šµ Will I be charged any additional fees?
Nope! The price you see is what you payāthere are no hidden shipping, customs, or duties fees.
š How do I initiate a return or exchange?
Simply visit the Magellax Return Portal, enter your order email, and follow the prompts. Itās quick and hassle-free.
š§¾ What is your return & refund policy?
We offer 30-day returns and refunds with zero fees. Cancellations are also accepted within 24 hours of purchase for a full refund.
š How long does it take to receive a refund?
Refunds are typically processed within 3ā7 business days after we receive your returned item.
š§ Can I cancel or change my order after placing it?
Yes, you can cancel within 24 hours of purchase. Just email us at magellax@proton.me or use the Live Chat on our website.
š Do you ship internationally?
Yes, we ship worldwide! Countries like the UK, Australia, Canada, and many in Europe are all supported.