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Frequently Asked Questions
🚚 When will my order arrive?
We offer free worldwide shipping. Orders are processed in 1–3 business days. Delivery times range from 6 to 20 business days, depending on your location.
- USA: 6 to 10 business days
- UK: 7 to 12 business days
- Australia: 7 to 12 business days
- Canada: 8 to 14 business days
- Europe: 7-14 business days
- Rest of world: 10-20 business days
💵 Will I be charged any additional fees?
Nope! The price you see is what you pay—there are no hidden shipping, customs, or duties fees.
🔄 How do I initiate a return or exchange?
Simply visit the Magellax Return Portal, enter your order email, and follow the prompts. It’s quick and hassle-free.
🧾 What is your return & refund policy?
We offer 30-day returns and refunds with zero fees. Cancellations are also accepted within 24 hours of purchase for a full refund.
🕒 How long does it take to receive a refund?
Refunds are typically processed within 3–7 business days after we receive your returned item.
📧 Can I cancel or change my order after placing it?
Yes, you can cancel within 24 hours of purchase. Just email us at magellax@proton.me or use the Live Chat on our website.
🌍 Do you ship internationally?
Yes, we ship worldwide! Countries like the UK, Australia, Canada, and many in Europe are all supported.